With over 100 users, FIRE had long acknowledged the need for extensive Salesforce services. They had previously engaged a company to provide these services but were dissatisfied due to the lack of personalized service and the low level of attention received. Their quest for professional assistance often led to inadequate responses, commonly a link to a help article, if even that.
Maintask addressed this challenge with Support+ managed services package. This solution offers access to a prompt and proactive support team and includes comprehensive admin-level work from small field edits to complex flows and architecture assistance. This package allowed FIRE to elevate its Salesforce operations, leading to enhanced internal procedures and a better understanding of its revenue streams and programs.
A significant enhancement of FIRE's Salesforce capabilities.
- Added complex Salesforce capacity for a fraction of the cost.
- Provided individualized onboarding training for all new employees working with Salesforce, so that they can focus on what matters most.
- Provided specialized architecture and best practices consulting.
- Created a realiable way of managing and executing clean up processes for optimal data quality.