Be Equitable encountered difficulties in sourcing an internal Salesforce administrator possessing the specific skills they required for the platform's optimal administration. Their concerns also extended to potential staff turnover, with the worry of needing to hire again should the selected individual depart. They were aware that they needed assistance with Salesforce but were uncertain about how to obtain it.
Maintask addressed these concerns through introducing the Support+ ongoing services package. This managed services solution delivers immediate access to a dynamic support team, eradicates the worry of staff turnover, and supplements Be Equitable's team with added administrative capabilities. By leveraging this package, Be Equitable was able to enhance their Salesforce operations, thereby liberating core employees to concentrate on more strategic tasks.
A significant enhancement in BE's Salesforce capabilities.
- Completely replaced an internal Salesforce administrator capacity, reducing the costs of an internal Salesforce administrator by 40%.
- Providing complete and care-free support for Salesforce and websites both. Taking the burden off the team so they can focus on moving the business forward.
- Working with and supporting specialized tools like Certinia PSA (FinancialForce PSA).